Refund & Exchange Policy

Thank you for your purchase! We value your support and are committed to ensuring your satisfaction with our products. Please review our refund and exchange policy below:

Books and Bookmarks:

We take great care to ensure your items arrive in perfect condition. However, if your order arrives damaged, you may return books or bookmarks for an exchange within seven (7) days of receipt. To initiate the exchange process, please contact us promptly with details about the issue, including photos of the damaged item if possible.

Personalized Crochet Items:

Each crochet item is custom-made with care and attention to detail. Due to their personalized nature, we cannot accept returns or provide refunds for crochet items. We encourage you to reach out with any questions or concerns before placing your order to ensure you’re completely satisfied with your purchase.

How to Reach Us:

For assistance with returns, exchanges, or any other inquiries, please don’t hesitate to contact us at [your contact information]. We’re here to help and will do our best to resolve any concerns as quickly as possible.

Thank you again for your support and understanding!